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No Guarantees in Hiring Craftsmen
- Kim mentions that there are no guarantees when hiring a Craftsman.
- Classet acts as the first line of defense, filtering and vetting candidates before wasting time on unqualified candidate and interviews.
- Candidates recommended through the Classet portal are called within 24 hours, providing an excellent candidate experience.
- Ace's job is to dig deeper into the candidates' qualifications after the initial screen.
- If the candidates show interest and match the screening criteria, they are quickly invited for an interview.
Importance of Personality and Cultural Fit
- Hiring for personality and cultural fit is emphasized over skills.
- Individuals with as little as one year of experience can be hired if they have the right aptitude, skill set, personality, and cultural fit.
- Kim is willing to train and develop the skills of these individuals if they are more novice as long as they show reliability and a willingness to learn on the job.
Classet Reacts Quickly to Feedback and Adjustments
- It is important to provide feedback to the Classet team about what is and isn't working in the hiring process. Job boards typically have very little support in the granular filtering of candidates. Classet can react quickly and make real-time updates to the screening criteria.
- Following candidate best outreach practices is essential for landing the best candidate
- This helps in sending more suitable candidates in the future.
Benefits of Using Classet:
- All the candidates received were appropriately qualified.
- Any changes to the job description were quickly made.
- Around 40 people were sent for screening.
- About 20 candidates were selected for interviews.
- Stephanie has already offered a job to two candidates.
- Classet has saved them a lot of time compared to other platforms like Indeed.
- The clear pay structure provided by Classet is appreciated - only paying for a guaranteed number of qualified candidates
- Classet is easy to use.
About Ace Handyman Services:
Ace Handyman Services, a branch of the iconic Ace Hardware brand, is a testament to the brand's dedication to exceptional service. They've crafted a reputation for offering 5-star services for home projects that go beyond the DIY capability. Whether looking at simple home upgrades or tasks you never realized needed attention, Ace Handyman has you covered with their versatile Half-Day & Full-Day Packages.
Ace Handyman understands that home repairs and tasks can often pile up and become a source of stress. With their multi-skilled Craftsmen, they promise not only to alleviate that stress but also to ensure the highest quality of work. Moreover, their Craftsmen are directly employed, ensuring quality and reliability, setting them apart from competitors who might rely on subcontractors.
The Hiring Challenge:
For Ace Handyman, the challenge isn't just finding Craftsmen. It's about finding multi-skilled Craftsmen who match the high standards the brand represents. And with franchises that don't have the budget or time to build full-fledged recruitment teams, the recruitment process can become tedious and often unproductive.
Issues faced:
- Candidates are ghosting initial screenings and interviews.
- Time-consuming review of countless unqualified applicants.
- Inconsistent hiring needs depend on seasonal demands and workload.
Classet to the Rescue:
Classet understands that for franchises like Ace Handyman, time is incredibly valuable. They've offered solutions that cater specifically to such businesses, ensuring that they hire the best Craftsmen in the business.
1. Comprehensive Phone Screening: Classet takes the lead by phone screening all inbound applicants. This ensures that only those fitting the specific criteria and skill level set by Ace Handyman are forwarded for interviews. This not only saves time but also assures quality.
2. Extensive Job Posting: By posting job vacancies across a network of over 100 job boards, social media, community partnerships, and CPC campaigns, Classet ensures maximum visibility. This wide reach ensures that Ace Handyman has access to a vast pool of potential candidates.
3. Persistent Candidate Engagement: Posting a job on one job board is not enough. Classet understands the importance of follow-up. They reach out to potential candidates over seven times, ensuring that no potential talent slips through the cracks.
4. Flexible Hiring: Recognizing that hiring needs can vary based on workload and seasons, Classet offers the flexibility for franchisees to scale their hiring up or down as needed
Importance of Location and Commute in Classet Screening
- Stanley expresses gratitude for the team's quick adjustment of processes, saving time.
- Stanley mentions the importance of finding craftsmen with a reasonable commute; Traditional job boards send people in Seattle, but that filter is not granular enough; Some candidates are still 2 hours away, which is useless from a hiring perspective.
- The Classet team is filtering out candidates from the Seattle area.
- Having Classet's screenings help manage the increased workload by taking on the tedious tasks of recruiting
Conclusion:
For Ace Handyman Services, ensuring consistent quality across all franchises is paramount. With Classet, they've found a recruitment partner that understands their needs, values their time, and offers solutions tailored to Ace to ensure they hire the best multi-skilled Craftsmen in the market. The partnership is a testament to how modern recruitment solutions can transform hiring, making it efficient, effective, and aligned with business needs.
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