Description

As a Support Associate at ShipBob, you will play a vital role in helping our customers succeed. Your key responsibilities will include responding to customer inquiries, resolving issues, and ensuring a smooth experience with our fulfillment services. On a typical day, you can expect to assist clients via email and phone, collaborate with other team members, and proactively identify opportunities to enhance our service. Your dedication to excellent support will help empower small businesses to thrive in the competitive online marketplace.

Requirements

• 1-3 years of experience in a customer support or similar role.
• Excellent communication skills, both verbal and written.
• Flexible hours with an ideal shift from 2-11 PM CST.

Nice to Have

• Strong attention to detail and accuracy in tasks.
• A friendly team player who enjoys sharing personal interests with colleagues.
• A strong work ethic with a passion for learning and supporting small businesses.
• Proactive attitude and a positive mindset.
• A willingness to learn something new every day.

Benefits

• Competitive salary range of $13 - $17 per hour.
• Paid Time Off (PTO).
• 401k Retirement plan.
• Comprehensive Health Care benefits.
• Dental coverage.
• Opportunities for growth and advancement.
• Regular pay reviews.

About ShipBob

ShipBob is a global ecommerce fulfillment solution that empowers businesses to scale, offer 2-day shipping, manage inventory, and streamline shipments. Our mission is to simplify the shipping process for online stores, providing best-in-class supply chain solutions. At ShipBob, we value innovation, collaboration, and a commitment to helping small businesses compete online, making a positive impact on their success.