Mercedes-Benz of Sudbury is looking for a self-motivated CCS Representative to join our dealership’s sales team. You will be responsible for handling incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.

To be a successful CCS Representative, you should have skills in sales, organization, and follow up. Top candidates will be professional and personable individuals, with a passion for great customer service.

Responsibilities

-Answering incoming phone calls and online inquiries.

-Logging customer's details and comments in our system.

-Schedule appointments and following up with any “no show” customers.

-Maintaining thorough, up to date knowledge of our products.

-Maintaining contact with customers to ensure they are happy with our service.

-Ensuring potential customers are aware of any promotions.

-Assisting with various other tasks at the dealership.

Job Type: Full-time

Benefits:

401(k)Match
Dental Insurance
Health Insurance
Paid Time Off

Experience:

Client Care Specialist: 1 year (Preferred)

Job Duties:

Answer incoming customer inquiries
Collaborate with management teams to stay updated on new products, services, and policies
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Other duties as requested

Apply today!

- Must have flexible schedule and able to work weekends

- Must be self-motivated and performance driven

- Must be able to attend training

- Proven experience in sales. Auto sales preferred but not required.

- Strong written and verbal communication skills.

- Highly organized with the ability to learn quickly.

- Strong computer and typing skills

- Professional and personable demeanor

Automotive Client Care Specialist